Categories and status
Understand the mix of reports and where cases sit in the workflow.
Reporting & Analytics
Turn reporting data into useful management information
Keep Improving helps management move beyond individual reports by making recurring issues, overdue actions and positive trends easier to see.
Built around practical reporting and follow-up
Location context
Review reporting by site and area.
Response and closure
Review open, overdue and closed work, including average closure time where available.
Positive reporting
Review compliments, suggestions and good practice alongside concerns.
Useful exports
Use CSV case exports and PDF case reports for authorised record review.
A connected workflow
- 1
Report
Scan a QR code or open a public link and describe what you’ve noticed.
- 2
Review
An authorised user reviews the category, priority and access needs.
- 3
Assign
Give the right person ownership and set a deadline.
- 4
Action
Record the corrective or improvement work and track progress.
- 5
Verify
Check that the required action has actually been completed.
- 6
Close
Close the case with a clear record of the outcome.
- 7
Learn
Review recurring issues, positive reports and opportunities to improve.
Explore related pages
Make reporting easier. Make action accountable.
Give people a simple way to report what they see, then give your team a clear process for following it through.