Building defects
Record damaged fixtures, doors and surfaces with the relevant site and area.
Facilities Management
Make facilities issues easier to report and manage
The people using your buildings every day often spot defects and service issues first. Give employees, customers, contractors and visitors a simple QR reporting route, then manage the response through one dashboard.
Give building users one clear reporting route
A damaged door might be mentioned to reception and a cleaning issue sent in a message. Location-specific QR codes bring those observations into a consistent process for management review and follow-up.
How this works in practice
Cleaning and service standards
Capture missed standards and identify repeated service concerns.
Accessibility and fire safety
Give building users a route for visible access problems and fire-safety concerns.
Contractor performance
Bring recurring contracted-service concerns into a traceable management record.
A clear route from report to response
- 1
Report
Scan a QR code or open a public link and describe what you’ve noticed.
- 2
Review
An authorised user reviews the category, priority and access needs.
- 3
Assign
Give the right person ownership and set a deadline.
- 4
Action
Record the corrective or improvement work and track progress.
- 5
Verify
Check that the required action has actually been completed.
- 6
Close
Close the case with a clear record of the outcome.
- 7
Learn
Review recurring issues, positive reports and opportunities to improve.
Keep ownership and follow-up visible
Authorised users can set priorities, assign cases, record actions and notes, set deadlines, verify completion and retain a history of material changes. Public reporters don’t need a dashboard account.
Explore Case ManagementKeep a balanced view
Compliments, suggestions, good catches and good practice matter alongside concerns and complaints. Review positive reporting and recurring issues to understand what should change and what should be repeated.
Where Keep Improving fits
Keep Improving is for facilities reporting and follow-up. It isn’t a CAFM, CMMS, planned-maintenance or asset-lifecycle system.
Explore related pages
Questions about Facilities Management
Do reporters need an account or app?
No. Public reporters scan a QR code or open a public link, complete the form and submit. Only authorised dashboard users log in.
Can reports include photographs or PDFs?
Yes. JPG/JPEG, PNG, WebP and PDF are supported, with up to 5 files per submission and a maximum of 10 MB per file.
How long are uploaded files kept?
All uploaded originals, thumbnails and previews are permanently deleted exactly 7 days after the original submission date. Viewing, downloading or keeping a case open doesn’t extend that period. The non-file case record remains under the applicable account-retention rules.
Make reporting easier. Make action accountable.
Give people a simple way to report what they see, then give your team a clear process for following it through.